Refund & Cancellation Policy

Last Updated: September 2026

1. Introduction

This Refund & Cancellation Policy explains how LocalBrandIndia handles refunds and cancellation requests for paid digital services provided through the platform.

LocalBrandIndia primarily provides digital services and does not sell physical products requiring shipping or physical returns.

2. Services Covered

This policy applies to applicable paid services offered through LocalBrandIndia, including optional business promotional or visibility services.

3. Promotional Services

A promotional service is a digital service intended to provide additional visibility or promotional placement for a business on LocalBrandIndia.

Payment for a promotional service does not guarantee a specific number of customers, leads, calls, clicks, views, sales or revenue.

4. Payment Confirmation and Activation

Promotional services may be activated after LocalBrandIndia receives confirmation of a successful payment.

If a payment remains pending, fails, is cancelled or is reversed, the related promotional service may not be activated.

If a successful payment is made but the corresponding paid service is not activated because of a technical issue, the customer should contact LocalBrandIndia as soon as possible.

5. When a Refund May Be Considered

A refund may be considered in circumstances such as:

• A successful payment was received but the paid service could not be delivered because of a technical issue attributable to LocalBrandIndia.
• A duplicate payment was successfully charged for the same service.
• A payment was successfully received but the applicable paid service could not reasonably be provided.
• A refund is required under applicable law or payment rules.

6. Cases Where Refund May Not Be Available

A refund is not automatically guaranteed simply because a promotional service did not produce the business results expected by the customer.

LocalBrandIndia does not guarantee customers, leads, sales, revenue, calls, clicks, views or a particular return from a promotional service.

Therefore, lack of expected commercial results alone does not necessarily constitute a failure to provide the purchased promotional service.

7. Cancellation Requests

Customers who wish to request cancellation should contact LocalBrandIndia as soon as possible.

Where a promotional service has already been activated or delivered, the availability of cancellation or refund will depend on the circumstances of the request and the service already provided.

8. Duplicate Payments

If you believe that you have accidentally made a duplicate payment, please contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded according to the applicable payment method and processing rules.

9. Failed or Pending Payments

If your payment shows as pending, failed or incomplete, please avoid making repeated payments until the original transaction status has been confirmed.

If money has been debited but the payment status is not confirmed, contact LocalBrandIndia with the transaction reference or order details so that the transaction can be checked.

10. Refund Request Information

To help us process a refund request, you may be asked to provide:

• Your name.
• Email address.
• Transaction/order reference.
• Date of payment.
• Amount paid.
• Description of the issue.
• Relevant payment confirmation or screenshot, if necessary.

Do not send your UPI PIN, OTP, password or other confidential authentication information.

11. Refund Processing

Approved refunds will normally be initiated through the applicable payment method or original payment route, subject to the rules and processing timelines of the payment provider or financial institution.

The time taken for the amount to appear in the customer's account may depend on the payment provider, bank or payment network.

12. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact LocalBrandIndia immediately and also contact your bank or payment provider using the official support channels available to you.

13. No Physical Returns

LocalBrandIndia provides digital services. There are no physical products, physical deliveries or physical product returns under the services covered by this policy.

14. Payment Provider

Payments may be processed using PhonePe or another payment provider made available by LocalBrandIndia.

Payment processing, transaction authentication and certain payment-related procedures may be governed by the applicable payment provider's terms and policies.

15. Policy Changes

LocalBrandIndia may update this Refund & Cancellation Policy when necessary to reflect changes in services, payment processes, legal requirements or business operations.

The latest version will be published on this page with the applicable "Last Updated" date.

16. Contact

For refund, cancellation or payment-related questions, contact:

Sai Deepak
Trading as LocalBrandIndia

Address: Bodhan, Nizamabad District, Telangana – 503185, India
Email: localbrandindia3@gmail.com
Website: https://details-tndy.onrender.com

Important: Please include your transaction/order reference when contacting us about a payment issue. Never send your UPI PIN, OTP or payment password by email.